Terms of Service
Last updated: August 2026
Delivering to 90+ countries
Free tracked shipping to 90+ countries
Last updated: August 2026
Free tracked shipping to 90+ countries
On every order, no minimum spend
Tracked delivery
Tracking from dispatch to arrival
Free 30-day returns
Exclusions apply — see the policy
Secure checkout
Encrypted card payments
TERMS OF SERVICE
Last Updated: August 15, 2026
These Terms of Service govern your use of Productiva.us and purchases made through Productiva.
By accessing our website or placing an order, you agree to these Terms.
Productiva operates an online retail store offering consumer products to customers in supported markets.
You must provide accurate and complete information when placing an order.
We make reasonable efforts to display product descriptions, specifications, photographs, pricing, and other information accurately.
Colors and appearance may vary slightly depending on lighting, photography, manufacturing variations, and the customer's device or display.
Prices displayed on Productiva.us are subject to change without notice.
The applicable price is the price presented to and accepted by the customer when the order is placed, subject to correction of obvious pricing or technical errors where permitted by law.
Submitting an order does not prevent us from cancelling or rejecting an order where reasonably necessary, including in cases involving:
• Suspected fraud • Incorrect pricing caused by an obvious technical error • Product unavailability • Invalid shipping information • Payment authorization failure • Orders that cannot legally or practically be fulfilled
If we cancel a paid order that has not been fulfilled, the applicable payment will be refunded.
Payments may be processed through third-party payment providers.
Customers are responsible for providing valid payment information and ensuring they are authorized to use the selected payment method.
Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.
International shipments may be affected by carrier delays, customs processing, local delivery conditions, holidays, weather, or other circumstances outside Productiva's reasonable control.
Please review our Shipping Policy for complete information.
Returns and refunds are governed by our Refund Policy.
Customers requesting a return, refund, replacement, or resolution for a damaged, defective, incorrect, or otherwise eligible product must contact:
Customers should provide their order information and, where the claim concerns a product defect, damage, incorrect item, or similar condition that needs verification, clear supporting photographs and/or video reasonably showing the issue.
Claims are reviewed individually.
Customers are responsible for:
• Providing an accurate shipping address • Providing accurate contact information • Reviewing their order before purchase • Following reasonable product instructions • Contacting Productiva promptly when assistance is required
Unless otherwise stated, Productiva's branding, website design, original written content, graphics, and other proprietary materials are protected by applicable intellectual-property laws.
You may not use Productiva.us for unlawful activities, fraud, unauthorized access, malicious activity, or activities intended to interfere with the website or other customers.
Certain services, including payments, shipping, analytics, and other website functionality, may be provided by third parties and may be subject to their own terms and policies.
To the maximum extent permitted by applicable law, Productiva will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products.
Nothing in these Terms excludes or limits consumer rights or liabilities that cannot lawfully be excluded.
We may update these Terms periodically. The version published on Productiva.us at the applicable time will govern use of the website, subject to applicable law.
Questions regarding these Terms may be sent to: