Privacy Policy

Productiva Shipping, Returns & Refund Policy

Last Updated: August 15, 2026

At Productiva, we want every order to arrive safely and every customer to have a clear process for resolving any issue with their purchase.

For questions regarding an order, delivery, return, damaged item, or refund, please contact:

Email: support@productiva.us Customer Support Response Time: Typically within 1 business day.

Shipping & Delivery Order Processing

Orders are generally processed within 1–5 business days after payment confirmation.

Processing times may occasionally be longer during periods of high demand, holidays, product launches, or circumstances outside our reasonable control.

Once an order has shipped, customers will receive available shipment and tracking information by email.

Estimated Delivery Times

Estimated delivery times vary depending on the product, destination, carrier, and fulfillment location.

Typical delivery is approximately:

United States: 7–20 business days International: 7–25 business days

These are estimates rather than guaranteed delivery dates. Customs processing, carrier delays, weather, holidays, or other circumstances outside Productiva's control may affect delivery times.

If your shipment is experiencing an unusual delay, please contact support@productiva.us and include your order number.

Tracking

Where tracking is available, customers will receive a tracking number after the order has been dispatched.

Tracking information may take several business days to update after a shipping label or tracking number has been generated.

If tracking indicates that an order has been delivered but you cannot locate it, please:

Check around the delivery location, mailbox, reception area, front door, garage, or other safe locations. Check with household members, neighbors, building management, or reception where applicable. Contact the delivery carrier using the provided tracking number. Contact us at support@productiva.us if you still cannot locate the package.

We will assist with investigating the shipment where reasonably possible.

Returns 30-Day Return Policy

Productiva accepts eligible returns requested within 30 days after delivery.

To request a return, customers must contact Productiva Customer Support at support@productiva.us before returning an item.

Please include:

Your full name Order number Item(s) you wish to return Reason for the return

Our team will review the request and provide the applicable return instructions.

Do not send a product to an address found on the shipping label or package without first receiving return instructions from Productiva. Fulfillment and return locations may be different.

Products returned without authorization or to an incorrect address may experience delays in processing.

Damaged, Defective or Faulty Products

If you believe an item arrived damaged, defective, faulty, or materially different from what was ordered, please contact:

support@productiva.us

Our support team will normally respond within 1 business day.

To allow us to properly assess and resolve the issue, please provide:

Your order number A clear description of the problem Clear photographs showing the product and reported problem A short video demonstrating the problem when the alleged fault cannot reasonably be demonstrated through photographs

Customers should retain the product and its relevant components while the claim is being reviewed.

Please do not dispose of, modify, repair, or return the product before receiving instructions from our support team, unless doing so is necessary for safety or required by applicable law.

Once sufficient information has been received, Productiva will review the claim.

If the item is confirmed to be damaged, defective, faulty, or materially not as described, we will provide an appropriate resolution, which may include:

Replacement Refund Return and refund Other appropriate resolution agreed with the customer

Where applicable, Productiva will provide the appropriate return instructions and cover return shipping for an accepted defective-item return.

This process does not limit any statutory consumer rights that apply to your purchase.

Klarna specifically recommends that merchants clearly define faulty goods, provide an easy reporting process, and resolve valid defective-product cases promptly through an appropriate refund or replacement.

Return Eligibility

Unless an item is faulty, damaged, or otherwise protected by applicable consumer law, returned products should generally be:

Returned within the applicable return period In substantially the same condition in which they were received Complete with included parts and accessories Accompanied by proof of purchase or the applicable Productiva order number

We understand that reasonable inspection may require opening the packaging.

Productiva reserves the right to review the condition of returned merchandise before approving a refund, subject to applicable consumer-protection laws.

Non-Returnable Items

Certain products may not be eligible for discretionary/change-of-mind returns where permitted by applicable law, including:

Personalized or custom-made products Perishable goods Gift cards Downloadable or digital products after delivery/access Personal-care or hygiene products that have been opened or used where return would create a genuine health or hygiene concern Items specifically identified as final sale before purchase, where legally permitted

This exclusion does not apply where an item is defective, damaged, materially not as described, or where applicable law otherwise requires a remedy.

Change-of-Mind Returns

If you simply change your mind about an eligible purchase, please contact us within the applicable 30-day return period.

Contact support@productiva.us before sending anything back.

Our team will confirm whether the product is eligible and provide the appropriate return instructions.

Return Shipping Faulty, Damaged or Incorrect Items

Where Productiva accepts a return because the product is defective, damaged, materially not as described, or the incorrect product was supplied, Productiva will provide appropriate return instructions and, where applicable, cover the return shipping cost.

Change-of-Mind Returns

For ordinary change-of-mind returns, our support team will provide the applicable return instructions and explain any return-shipping arrangements before the customer sends the item.

Customers should never return merchandise without first contacting Productiva.

For Klarna transactions in particular, Klarna's current merchant guidance recommends no return fees and a domestic return address, so I would structure your operational process accordingly wherever Klarna applies.

Refunds

Once an authorized return has been received and inspected, we will notify the customer of the outcome.

If approved, the refund will be issued to the original payment method.

Depending on the payment provider or financial institution, additional processing time may be required before the refunded amount appears in the customer's account.

Shipping charges, if any, will be handled according to the reason for the return and applicable law.

If you believe an approved refund has not been received after the expected processing period, please contact support@productiva.us.

Exchanges & Replacements

For defective, damaged, or incorrect merchandise, Productiva may offer a replacement when appropriate.

Please contact support@productiva.us before returning the original item.

If a replacement is agreed upon, our team will provide the applicable instructions.

Cancellations

If you need to cancel an order, contact support@productiva.us as soon as possible.

We will attempt to accommodate cancellation requests before fulfillment begins.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. In that situation, the applicable return procedure should be followed after delivery.

Incorrect Address

Customers are responsible for providing accurate shipping information during checkout.

If you discover an error in your shipping address, contact support@productiva.us immediately.

If the order has not yet entered fulfillment, we will attempt to update the information. Once an order has shipped, we may not be able to change its destination.

Lost or Missing Packages

If tracking has not updated for an unusually long period or you believe your shipment has been lost, contact support@productiva.us with:

Your order number Full name Tracking number, if available

We will review the available tracking information and assist with the carrier investigation where appropriate.

Unauthorized Returns

Please do not return merchandise without first contacting Productiva Customer Support.

Contacting us first allows us to provide the correct return destination, document the return, and ensure that it can be properly identified and processed.

Customers should retain their return tracking information until the return and any applicable refund have been completed.

Klarna's own return-dispute process asks customers to confirm adherence to the merchant's return policy and that the merchant has been informed about the return.

Klarna Purchases

Customers who paid using Klarna should still contact Productiva Customer Support first regarding product, delivery, return, or defective-item issues so that we have an opportunity to investigate and resolve the matter.

Productiva will cooperate with Klarna where necessary to resolve legitimate customer issues.

When returning an item purchased through Klarna, customers should follow both the return instructions provided by Productiva and any applicable Klarna instructions.

Contact Us

For all shipping, delivery, damaged-product, return, replacement, or refund questions:

Productiva Customer Support Email: support@productiva.us Website: Productiva.us Typical Response Time: Within 1 business day

Please include your order number whenever contacting us so that we can assist you as quickly as possible.