Refund Policy

REFUND & RETURN POLICY

Last Updated: August 15, 2026

At Productiva, we want customers to have a clear and fair process for resolving problems with their orders.

CUSTOMER SUPPORT

For all return, refund, damaged-item, defective-item, incorrect-item, or missing-item requests, customers should contact:

support@productiva.us

Our target response time is within one business day.

Please do not return an item without first contacting our support team and receiving return instructions.

RETURN REQUESTS

Unless a different period is stated for a particular product or required by applicable consumer law, return requests should be submitted within 30 days after confirmed delivery.

To request a return, please provide:

• Your full name • Order number • Email address used for the order • Product concerned • Reason for the return

If the request concerns an item claimed to be damaged, defective, materially different from what was ordered, or otherwise affected by a condition that requires verification, we may also reasonably request:

• Clear photographs showing the product and issue; and/or • A short video demonstrating the claimed fault where a photograph cannot adequately show it.

This information allows our support team to verify the issue and determine the appropriate resolution.

DEFECTIVE OR DAMAGED PRODUCTS

If you believe your product arrived damaged or defective, contact support@productiva.us promptly.

Please provide reasonable photographic and/or video evidence showing the reported problem when requested.

Once verified, depending on the circumstances and applicable law, Productiva may offer an appropriate remedy such as:

• Replacement • Refund • Partial refund where agreed with the customer • Other appropriate resolution

INCORRECT PRODUCTS

If you receive an item materially different from the item you ordered, contact support@productiva.us and provide your order number and photographs showing the item received.

We will review the case and provide appropriate instructions.

CHANGE-OF-MIND RETURNS

Where accepted and permitted by applicable law, products returned because of a change of mind should generally be unused and returned in substantially the same condition in which they were received.

Customers should contact us before sending the item back.

RETURN SHIPPING

Responsibility for return shipping depends on the reason for the return, applicable law, and the circumstances of the order.

If Productiva confirms that an incorrect, damaged, or defective product was supplied and a physical return is required, we will provide appropriate return instructions.

For eligible change-of-mind returns, the customer may be responsible for return shipping unless applicable law requires otherwise.

REFUNDS

Once an eligible refund is approved, it will be submitted to the original payment method.

The time required for the refund to appear in the customer's account depends on the payment provider or financial institution and is outside Productiva's direct control after the refund has been processed.

DELIVERY CLAIMS

If tracking indicates that an order was delivered but you cannot locate it, please contact us promptly so we can review the tracking information and available carrier records.

We may ask the customer to verify the shipping address and check with household members, reception areas, neighbors, or the local delivery carrier where appropriate.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

ABUSE OR FRAUD

Productiva reserves the right to investigate return or refund requests where there is reasonable evidence of fraud, manipulation, or abuse.

Nothing in this policy limits rights that customers are entitled to under applicable consumer-protection law.

CONTACT

Productiva Customer Support Email: support@productiva.us Website: Productiva.us

Target response time: within one business day.