SHIPPING POLICY
Last Updated: August 15, 2026
Productiva ships orders to supported destinations worldwide.
ORDER PROCESSING
Orders generally require processing before shipment.
Processing times may vary depending on the product, warehouse, destination, order volume, holidays, and availability.
Once an order has shipped, customers may receive tracking information by email or through the order-tracking system where available.
DELIVERY TIMES
Estimated delivery times vary by product and destination.
Typical international delivery may take approximately 7–25 business days after shipment, although some orders may arrive sooner or take longer.
Delivery estimates are not guaranteed delivery dates.
Orders may experience delays caused by:
• Customs processing
• Local postal or courier operations
• Weather
• Public holidays
• High-volume periods
• Incorrect or incomplete addresses
• Transportation disruptions
• Events outside our reasonable control
MULTIPLE PACKAGES
Because Productiva offers a broad catalog and products may be fulfilled through different facilities or logistics partners, an order containing multiple products may arrive in separate packages.
Separate packages may have different tracking numbers and may arrive on different dates.
TRACKING
When tracking is available, customers may receive a tracking number after the order ships.
Tracking information may take several days to update after the shipment is handed to a logistics provider.
A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.
DELIVERED ORDERS
When carrier tracking records an order as delivered, the shipment will generally be considered delivered subject to any contrary evidence and applicable consumer law.
If you cannot locate a shipment marked delivered, please:
• Check the delivery location
• Check with household members or building reception
• Check around the property where carriers normally leave packages
• Contact the local carrier when appropriate
• Contact Productiva at support@productiva.us if additional assistance is required
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information.
If you notice an address error, contact us immediately at:
support@productiva.us
We will attempt to help where possible, but an address cannot always be changed once an order has entered fulfillment or shipped.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import taxes, customs duties, or other charges depending on the destination and applicable law.
Where such charges are not collected during checkout, they may be assessed separately by local authorities or carriers.
LOST OR SIGNIFICANTLY DELAYED SHIPMENTS
If an order appears to be lost or significantly exceeds the expected delivery period, contact:
support@productiva.us
Please provide your order number so our team can investigate the shipment.
DAMAGED PACKAGES OR PRODUCTS
If an order arrives damaged, contact us promptly and provide photographs and/or video reasonably showing the damage where necessary to verify the claim.
We will review the case under our Refund & Return Policy.
CUSTOMER SUPPORT
For shipping assistance:
support@productiva.us
Our target response time is within one business day.
