Shipping policy

At Productiva, we work with trusted international suppliers to deliver high-quality, in-demand products to customers worldwide. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Once your order has been processed, you will receive a confirmation email with tracking information when available.

Shipping Time

Shipping times vary depending on your location and the product ordered.

Estimated Delivery Times:

  • United States: 7–15 business days

  • Europe: 7–18 business days

  • Canada & Australia: 8–20 business days

  • Rest of the World: 10–25 business days

Please note that these are estimated delivery times, not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • Destination

  • Product weight and size

  • Shipping method selected

Occasional promotions may include free or discounted shipping.

Order Tracking

Once your order has been shipped, you will receive tracking details via email.
Tracking updates may take 24–72 hours to appear after shipment.

Multiple Shipments

Some orders may be shipped in separate packages due to product availability or shipping locations.
If this happens, you will receive multiple tracking numbers.

International Shipping & Customs

Productiva ships internationally.

Please be aware:

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer

  • Delivery times may be affected by customs processing, which is outside our control

Incorrect Address

Please ensure that all shipping information is accurate at checkout.

Productiva is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Orders lost due to customer-provided address errors

If an order is returned due to an incorrect address, reshipping costs may apply.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe:

We will investigate the issue and assist you accordingly.

Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal of delivery

The customer may be responsible for reshipping fees or partial refunds depending on the situation.

Contact Us

For any shipping-related questions or concerns, please contact:

📧 support@productiva.us