Privacy policy

This Privacy Policy describes how Productiva (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from productiva.us (the “Site”).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

For the purposes of this Privacy Policy, “Personal Information” means any information that can uniquely identify an individual.

Device Information

Examples of Personal Information collected

  • Web browser version

  • IP address

  • Time zone

  • Cookie data

  • Pages or products viewed

  • Search terms

  • Interaction with the Site

Purpose of collection

  • To load the Site accurately

  • To perform analytics and improve performance and user experience

Source of collection

  • Collected automatically using cookies, log files, pixels, and similar technologies

Disclosure

  • Shared with Shopify and analytics providers (such as Google Analytics)

Order Information

Examples of Personal Information collected

  • Name

  • Billing and shipping address

  • Payment information (processed securely by third-party payment providers)

  • Email address

  • Phone number

Purpose of collection

  • To process payments

  • Fulfill orders and arrange shipping

  • Send order confirmations and updates

  • Communicate with customers

  • Screen orders for fraud or risk

  • Provide marketing communications (only where consent is given)

Source of collection

  • Collected directly from you

Disclosure

  • Shared with Shopify, payment gateways, and shipping/fulfillment partners

Customer Support Information

Purpose

  • To respond to inquiries, resolve issues, and provide assistance

Source

  • Collected directly from you

Disclosure

  • Shared only with service providers necessary to provide customer support

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.
If you believe a minor has provided us with Personal Information, please contact us so we can delete it.

Sharing Personal Information

We share Personal Information with service providers to help us operate the Site and fulfill orders, including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping and fulfillment providers

  • Analytics and marketing tools

We may also disclose Personal Information to comply with legal obligations or protect our rights.

Behavioural Advertising

We may use your Personal Information to provide targeted advertising or marketing communications we believe may be of interest to you.

Examples:

  • Google Analytics

  • Advertising platforms such as Meta (Facebook/Instagram), Google, or similar services

You can opt out of targeted advertising via:

Using Personal Information

We use Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship orders

  • Communicate with customers

  • Improve our services

  • Send promotional content (with consent)

GDPR – Lawful Basis (EEA Residents)

If you are located in the European Economic Area, we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests that do not override your rights

 

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Retention

We retain Personal Information for our records unless and until you request deletion.

Automated Decision-Making

Shopify uses limited automated decision-making to prevent fraud. This does not have a legal or significant effect on customers.

Your Rights

GDPR (EEA Residents)

You have the right to:

  • Access your data

  • Request correction or deletion

  • Request data portability

CCPA (California Residents)

You have the right to:

  • Know what Personal Information we collect

  • Request deletion or correction

  • Opt out of certain data uses

To exercise your rights, contact us using the details below.

Cookies

We use cookies to:

  • Enable core site functionality

  • Remember preferences

  • Analyze traffic

  • Support marketing efforts

You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

Do Not Track

We do not alter data practices in response to “Do Not Track” browser signals.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

Contact Information

For questions, concerns, or complaints regarding this Privacy Policy, contact us at:

📧 support@productiva.us

Last updated: February 2026